Customer Experience Archives - Page 29 of 52

Identifying Opportunities For Awesome In Customer Service

Posted on April 14, 2015 by Jenny Dempsey

In customer service, we relational, positive folks have a magical way of spinning the negative situations into opportunities for improvement. And, we should be darn […]

Customer Experience, Jenny

Cut Corners And Costs Now, Cut Customers Later

Posted on April 13, 2015 by Jeremy Watkin

Several years ago, my wife and I purchased a small house, built in the late 1950s, with loads of character. That’s code for fixer upper. […]

Bad Customer Service, Customer Experience, Jeremy

Tickle The Customer Experience

Posted on March 3, 2015 by Jenny Dempsey

I was leaving a voicemail for a customer. During the message, a really great coworker, who I won’t bring too much attention to (shh, don’t tell, […]

Customer Experience, Jenny

Cauliflower And Customer Service

Posted on February 20, 2015 by Jeremy Watkin

Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

3 Tips For Using Positive Language With Your Customers

Posted on February 17, 2015 by Jenny Dempsey

On my drive to work, the local radio station made a joke about a new mobile app that allows you to type the bad news […]

Customer Experience, Jenny

Mo Orders, Mo Problems In Customer Service

Posted on February 12, 2015 by Jenny Dempsey

Have you ever noticed that when you purchase in bulk, whether it be food, drinks or any other item, the reps at the store often freak out? […]

Customer Experience, Jenny

Just When You Thought You Were Perfect…You Strike #CX Gold

Posted on February 11, 2015 by Jeremy Watkin

It’s really easy in business to have an air about us that everything is hunky dory. If no one is complaining, there must not be […]

Customer Experience, Customer Service, Jeremy

Pizza, Privacy and A Social Media Storm

Posted on February 10, 2015 by Jenny Dempsey

I admit it, I don’t even know who Iggy Azalea is. I know, that probably makes me seem really old and lame. But, when I heard a […]

Bad Customer Service, Customer Experience, Jenny

2 Ways To Even Out Those Spikes In Call Volume

Posted on January 21, 2015 by Jeremy Watkin

I had lunch with a consultant friend of mine today and we got to talking call centers. He mentioned that a client of his had […]

Contact Center, Customer Experience, Customer Service, Jeremy

Anticipating Your Customer’s Needs Creates Delight

Posted on January 20, 2015 by Jeremy Watkin

Here’s my typical routine for my morning commute. As I approach the freeway, I survey the scene to see how long the line is to […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

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