Customer Experience Archives - Page 4 of 52

Lessons from the Slow Play

Posted on March 9, 2021 by Jeremy Watkin

Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]

Customer Experience, Customer Service, Jeremy, Motivation

5 Essential Qualities of a Thought Leader

Posted on February 19, 2021 by Jeremy Watkin

It was such an honor to be recognized as a top contact center and customer experience thought leader by ICMI for the seventh year in […]

Customer Experience, Customer Service, Jeremy

Stimulating Thoughts on Reducing Customer Friction

Posted on February 8, 2021 by Jeremy Watkin

Who doesn’t love a good workaround? A system doesn’t work as expected, so we contact customer support and they say something like, “install this free […]

Customer Experience, Customer Service, Jeremy

3 Reflections From a Downright Easy Lego Experience

Posted on January 25, 2021 by Jeremy Watkin

In a household with three elementary age boys, it may not come as a surprise that we’re inundated with Legos. In fact, I’m pretty sure […]

Contact Center, Customer Experience, Jeremy

Customer Service Lessons from Non-Customer-Facing Roles

Posted on January 13, 2021 by Jeremy Watkin

I’m about six months into my role as Director of Customer Support at NumberBarn — and in this role, I have the pleasure of interacting […]

Customer Experience, Customer Service, Jeremy

That side of ranch impacts the customer experience

Posted on January 11, 2021 by Jenny Dempsey

My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. […]

Customer Experience, Good Customer Service, Jenny

The Responsibility of Front Line Staff When Lines are Long

Posted on December 14, 2020 by Jeremy Watkin

I was recently with my father-in-law at a doughnut shop. The line was fairly long and not moving quickly. The person behind the counter serving […]

Contact Center, Customer Experience, CXQOTD, Jeremy

Adopting a “One to say yes. Two to say no” Policy in the Contact Center

Posted on November 18, 2020 by Jeremy Watkin

I was trying to remember where I originally heard or read the concept, “One to say yes. Two to say no.” Of course, it was […]

Contact Center, Customer Experience, Customer Service, Jeremy

New Contact Center Leaders, Here are Practical Solutions to Four Problems You’re Likely to Face

Posted on November 15, 2020 by Jeremy Watkin

This article was originally published on CustomerThink and is being reposted with permission from the editor. Click here to read the original. My first job […]

Contact Center, Customer Experience, Customer Service, Jeremy