Customer Experience Archives - Page 40 of 52

8 Customer Service Tips For Surviving An Outage

Posted on January 20, 2014 by Jeremy Watkin

If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of when. […]

Customer Experience, Customer Service, Jeremy

A Customer Experience Concern That Has Steeped Far Too Long

Posted on January 15, 2014 by Jeremy Watkin

I’m in a quandary and I could use some help. I am an avid drinker of green tea and have a favorite brand who shall […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

2 Ridiculously Simple Ways to Communicate With Your Customer Right Now

Posted on January 14, 2014 by Jenny Dempsey

I’m going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers […]

Customer Experience, Good Customer Service, Jenny

Over Promise, Under Deliver– Initiate Meltdown Sequence

Posted on January 13, 2014 by Jeremy Watkin

Spending an entire day indoors with young children can be brutal. We are constantly finding ways to get out of the house and be active. […]

Customer Experience, Customer Service, Jeremy

How To Make 2014 The Year Of The Customer

Posted on January 10, 2014 by Guest Author

The calendar slides to the first day of the new year. 2014 is upon us, and many wonder what is in store for the world […]

Customer Experience, Motivation

Tools To Become A “Customer Company”

Posted on January 9, 2014 by Jenny Dempsey

“Better, better, better…never best.” ~Mark Benioff, CEO Salesforce (@salesforce) If I took anything away from yesterday’s event, it was the above quote, spoken by Mark […]

Customer Experience, Jenny

An Exasperating Experience With A Pizza

Posted on January 2, 2014 by Jeremy Watkin

On a recent trip to breakfast with my family, I was reminded of a particularly frustrating experience I had at the pizza place next door. […]

Bad Customer Service, Customer Experience, Jeremy

4 Ways to Build Trust With Your Customer

Posted on December 31, 2013 by Jenny Dempsey

Rip open the bag and pour yourself a handful of candy coated chocolates. The shell doesn’t taste like anything though–it shatters with your first chomp, […]

Customer Experience, Customer Service, Good Customer Service, Jenny

Awesome Customer Service Sealed With A Thank You Note

Posted on December 30, 2013 by Jeremy Watkin

Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here for […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Coffee And Customer Service: The Power To Un-ruin

Posted on December 20, 2013 by Jeremy Watkin

In today’s coffee and customer service hangout, we talked about Jeremy’s post from earlier this week about un-ruining the day for our customers. One tool […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

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