Brewing Up Awesome Customer Service
There are only four ingredients used to make beer: Water Hops Barley Yeast It’s the quality of these ingredients that make all the difference. It’s […]
Continue reading »Category: Customer Experience
Hot Diggity Dog!
You can only ask friends so many times to watch your dog while away. At some point, you just have to go the dog boarding […]
Continue reading »Hello Home Depot!
As my family grows, packing for road trips becomes more and more of a science. For our latest trip we have introduced the car top […]
Continue reading »A Review Of “The Cult Of The Customer” By Shep Hyken
How many of you enjoyed writing book reports when you were in grade school? I would say I was generally indifferent toward them but always […]
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Ice, Ice Baby: Keep Cool and Be Different
I’m letting the cat out of the bag. Meowwwwww! One of my favorite bars back home in San Diego, called Noble Experiment, is super dooper […]
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A Rash Of Good Customer Experiences Lately
Do you ever feel like you’re on a good run when it comes to customer experience? We’ve talked at length about the importance of getting […]
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The Putting A Name With A Face Kind Of Customer Service
I have worked on a customer service team for almost 13 years now and I think I can count the number of times I’ve met […]
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You Got What I Need
It’s amazing when you go somewhere and the business already knows exactly what you need to get the full experience of their product. Research done, […]
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Customer Experience Lessons From Taylor Swift
In a post several months ago we established that I am a Taylor Swift fan and at this point there’s absolutely no turning back. I’m […]
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Why Bad Customer Service is a Good Thing
Before you all cringe and yell, “Are you drunk or something?” let me explain myself. We all know the saying “Learn from your mistakes”, right? […]
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