Customer Experience Archives - Page 48 of 50

My Apple Experience

Posted on April 30, 2013 by Jeremy Watkin

I recently had the joy of getting a new computer. After many PCs I went with my first Mac. In this video blog I share […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Customer Experience Lessons From Two Auto Parts Stores- Part 2

Posted on April 23, 2013 by Jeremy Watkin

In part one of this post, I shared a poor experience at an auto parts store last week and ended saying I would tell you […]

Customer Experience, Good Customer Service, Jeremy

The Extra Tea Bag

Posted on April 18, 2013 by Jeremy Watkin

I think we’ve made it very clear that we’re huge Starbucks fans on this blog. I do occasionally frequent the local Peet’s Coffee & Tea […]

Customer Experience, Jeremy

Customer Experience Lessons From Two Auto Parts Stores- Part 1

Posted on April 16, 2013 by Jeremy Watkin

One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On my way […]

Bad Customer Service, Customer Experience, Jeremy

Costco Gets A Small (Customer Experience) Detail Right

Posted on April 12, 2013 by Jeremy Watkin

We are avid Costco shoppers at my house and if you’re like me you look forward to the monthly coupon book. Deals like $3.50 off […]

Customer Experience, Good Customer Service, Jeremy

When The Temperature Rises, It Pays To Know Your Customer’s Name

Posted on April 8, 2013 by Jeremy Watkin

My friend Steve recently approached me after reading some of our posts on dealing with difficult customers and had advice for me from his very unique […]

Customer Experience, Jeremy

Appreciate the Power of Conversation

Posted on March 25, 2013 by Jenny Dempsey

“Life is like calling a call center, you never know what you’re going to get.” Forrest Gump was on to something, though taking a risk […]

Customer Experience, Good Customer Service, Jenny

The TOMS Experience. What’s Your Story?

Posted on March 21, 2013 by Jeremy Watkin

I recently finished the book “Start Something That Matters” by Blake Mycoskie (@blakemycoskie), founder and Chief Shoe Giver for TOMS shoes. One thing that […]

Customer Experience, Jeremy

Creative Customer Service Experiences

Posted on March 20, 2013 by Jenny Dempsey

Nothing sets you apart more, as a business, than the customer experience. I’ve read some pretty great stories recently and couldn’t resist sharing them with […]

Customer Experience, Good Customer Service, Jenny