Customer Experience Archives - Page 48 of 52

The Awesomeness Of Experiencing Awesome Support

Posted on June 21, 2013 by Jeremy Watkin

Our service theme at Phone.com is to be awesome and experiencing that first hand is the best. Yesterday I was dashing around like a mad […]

Customer Experience, Customer Service, Good Customer Service

Proactive Customer Service At Project Pie

Posted on June 20, 2013 by Jeremy Watkin

I was recently turned onto a new restaurant in San Diego called Project Pie. Like you, my initial reaction when hearing about it was “Ooooooh […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

5 Tips for Implementing a Proactive Consumer Support Strategy

Posted on June 19, 2013 by Guest Author

The typical approach to customer service is to wait until the customer calls you with a problem. While training can ensure they have a good […]

Customer Experience, Customer Service

I Can Feel The #Delllove!

Posted on June 18, 2013 by Jeremy Watkin

I recently used the 24/7 chat support @Dell to ask a relatively simple question about some computers we are looking to buy for the office. […]

Customer Experience, Good Customer Service, Jeremy

Have a Heart: The Importance of Empathy in the Doctor’s Office

Posted on June 13, 2013 by Jenny Dempsey

In April 2013, I was preparing to undergo surgery. After taking several lab tests, they found I failed my EKG and had to be referred […]

Bad Customer Service, Customer Experience

Why I Tipped The Singer Guy At PDX

Posted on June 12, 2013 by Jeremy Watkin

I am by no means a heavy business traveler however, my work does take me up to Eugene, Oregon every so often. From San Diego […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

The Wheels on the Bus

Posted on June 11, 2013 by Jenny Dempsey

Twice a week, I commute from Philadelphia to New York City for work at the Phone.com offices. After a year and a half of this […]

Customer Experience, Good Customer Service, Jenny

The Boos and Ooos of Speedy Customer Service

Posted on May 31, 2013 by Jenny Dempsey

Lightning fast service often comes with lightning bolts of customer service disappointment. [insert audience boos here] When it doesn’t, we’re shocked. [insert audience ooos here] […]

Customer Experience, Customer Service, Good Customer Service, Jenny

When I Say Empathy, This Is What I Mean

Posted on May 30, 2013 by Jeremy Watkin

I had my wisdom teeth extracted a week ago and the two words I have learned you don’t want to hear in relation to teeth […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Drop the ‘tude, dude!

Posted on May 29, 2013 by Guest Author

I’ve been reading UserVoice’s community blog for the past couple months, and I’ve been taking away a LOT of good lessons. One topic in particular is […]

Customer Experience, Leadership, Motivation

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