Removed From my Blog and my Life Forever
From the very beginning of this blog, it’s always been our practice to observe both good and bad customer experiences with the goal of learning […]
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Unforeseen Convenience
I’ve never considered myself an early adopter of technology. For one, I was by far the last of my friends to get a cell phone […]
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CX Question of the Day #CXQOTD
I started something new last week on Twitter called the Customer Experience Question of the Day (#CXQOTD). Why? Well I’ve been working from home for […]
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Rethinking Pain
I’ve written about my falls while running in the past. It’s no secret that I’m a bit accident prone, and I have a fresh, new […]
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Customer Service Life Updates – February 2020
Happy (belated) New Year! 2019 was a great year and as we’ve done in the past, I want to take a few moments to share […]
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Welcome Aboard! 7 Tips for Building CX into New Employee Onboarding
This article was originally published on CX Accelerator on October 3, 2019. Click here to read the original. The first days and weeks are so […]
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Blocking: Great for Football. Not Great for Customer Experience
A couple weeks ago I took my family to a local sporting event that cost north of a hundred bucks. As the game started I […]
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What Armstrong Garden Centers did right with feedback
Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying […]
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5 CX Reasons I Keep Going Back to Yoga
Some time ago I wrote about my road to recovery after a back injury and indicated that yoga was on my list of things to […]
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Word Study: Respect
Mean faces, name calling, yelling in anger, and spitting all seem to be par for the course when it comes to raising young boys — […]
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