7 Tips for Keeping Slack Organized
This article was originally posted on the FCR blog on February 22, 2018. Click here to read the original post. One of my colleagues at […]
Continue reading »Category: Customer Service
5 Remote Support Team Pitfalls
We know what’s eating Gilbert Grape…but what about your remote support team? Weird vibes, passive aggressive comments, and general disregard for the customer experience aren’t […]
Continue reading »
Breaking the Ice Episode #50: Lakes, Beaches, & Reducing Customer Friction w/ Kaye Chapman
In our 50th episode we break the ice with Kaye Chapman, Content and Client Training Manager at Comm100. We first discussed whether or not we’d […]
Continue reading »
5 Ways Support Teams Use Slack to Improve Communication
This article was originally published on the FCR blog on February 16, 2018. Click here to read the original. Slack has taken the world of […]
Continue reading »
Breaking the Ice Episode #49: Non-business Books & Great Customer Service Emails
We’re huge fans of customer service and customer experience but sometimes it’s fun to read about something else. For example, Jenny is reading Food Sanity […]
Continue reading »
5 Ways Leaders Can Inspire a Culture of Service
This article was first published as a featured contribution on the ICMI blog on January 30, 2018. Click here to read the original. Right out […]
Continue reading »
Are You Using Your Resources?
This article was originally published on the FCR blog on February 9, 2018. Click here to read the original. I’ve been known to dabble in […]
Continue reading »
Breaking the Ice Episode #48: Kiwifruit & Annoying Customers
Episode 48 is a controversial one. In this one we first debate whether or not to eat kiwifruit with the skin on or off. To […]
Continue reading »
Breaking the Ice Episode #47: Relationships in an Ops-Driven World & SWAG w/ Monica Norton
So much fun to break the ice with one of our favorite conference friends, Monica Norton! She’s Senior Director at Zendesk — and if you’re as […]
Continue reading »
Write Down That Story for Your Book
This article was originally published on the FCR blog on January 31, 2018. Click here to read the original. Whether it was as a frontline […]
Continue reading »