Breaking the Ice Episode #7: Improving Customer Service Quality with Jeremy Hyde
We are so pleased to bring Episode #7 of Breaking the Ice to you. In this episode we welcome Jeremy Hyde, Customer Service and Vendor […]
Continue reading »Identifying Our Customers And Serving Them Better
We are so pleased to bring Episode #7 of Breaking the Ice to you. In this episode we welcome Jeremy Hyde, Customer Service and Vendor […]
Continue reading »This article was originally published on the ICMI blog on March 21, 2017. Click here to read the original. More and more companies are surveying […]
Continue reading »Episode 6 of Breaking the Ice is here and we’re so excited to be joined by Jeff Toister, our good friend and author of the […]
Continue reading »Don’t be fooled by these ebooks and articles that I got, I’m still Jenny from the #CustServ block. March was a busy month with lots […]
Continue reading »This article was first published on the FCR blog on March 28, 2017. Click here to read the original. I recently had the opportunity to […]
Continue reading »In this, our latest episode of Breaking the Ice, I’ve come to the stunning realization that we have yet to format our title slide the […]
Continue reading »It’s no secret if you’ve followed my blog for any length of time that I’m a huge fan of Jeff Toister. Following his first book, Service Failure, he’s […]
Continue reading »This article appeared on the FCR blog on March 16, 2017. Click here to read the original. It’s pretty standard these days for a customer […]
Continue reading »In this episode of Breaking the Ice, we welcome a very special guest. Al Hopper is the Co-Founder and COO at SocialPath Solutions and he joined […]
Continue reading »Episode #3 of Breaking the Ice is in the books. In this weekly segment we answer one icebreaker question and one customer service or customer […]
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