Customer Service Archives - Page 30 of 74

Go Old School & Get Personal With Your Customers

Posted on October 24, 2016 by Jenny Dempsey

A trip to my mailbox typically results in flyers, junk mail, dentist appointment reminders, the occasional Wish.com order, or Bed, Bath, and Beyond discount cards. With […]

Customer Experience, Customer Service, Good Customer Service, Jenny

5 Technologies To Jump Start Your Customer Service

Posted on October 19, 2016 by Jeremy Watkin

One of the blessings and curses of being a contact center leader is that you become the target of sales people vying for your time […]

Contact Center, Customer Service, Jeremy

Coffee and Customer Service Life

Posted on October 17, 2016 by Jeremy Watkin

After a long hiatus, we thought it fitting to do one of our Coffee and Customer Service Hangouts to talk about what we’re working on […]

Coffee and Customer Service, Contact Center, Customer Experience, Customer Service, Jenny, Jeremy

A Survey of Chat Support Best Practices

Posted on October 12, 2016 by Jeremy Watkin

This article was originally published on the FCR blog on October 4, 2016. Click here for the original. While telephone is still the king when […]

Contact Center, Customer Service, Jeremy

KPIs as Easy as (NOT) Folding Laundry

Posted on October 7, 2016 by Jeremy Watkin

This article was originally published on the ICMI blog on September 15, 2016. To read the original post, click here. Here’s an analogy for you. The act […]

Contact Center, Customer Service, Jeremy

3 Approaches to Handling Multiple Support Channels

Posted on September 28, 2016 by Jeremy Watkin

This article was originally published on the FCR blog on September 16, 2016. Click here to read the original. Managing a customer service team that […]

Contact Center, Customer Service, Jeremy