Customer Service Archives - Page 32 of 74

Answer The Questions Customers Don’t Know To Ask

Posted on July 13, 2016 by Jeremy Watkin

This post originally appeared Shep Hyken’s blog. Click here to read the original. My wife and I recently celebrated our 15th wedding anniversary. To commemorate […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Hell Hath No Fury Like A Customer Scorned

Posted on July 11, 2016 by Jeremy Watkin

I walked past this vehicle in the street the other day and it got me to thinking about Detractors – how could it not? The […]

Customer Experience, Customer Service

The Pros and Cons of Upward Mobility in the Contact Center

Posted on July 7, 2016 by Jeremy Watkin

This article was originally published on the ICMI blog on June 17, 2016. Click here to read the original. I was recently reminded of one […]

Contact Center, Customer Service, Jeremy

Transforming the Customer Experience as Contact Center Leaders

Posted on June 29, 2016 by Jeremy Watkin

This post originally appeared on the FCR blog on June 24, 2016. Click here to read the original. Last month I had the opportunity to […]

Customer Experience, Customer Service, Jeremy

Customers Say the Darndest Things

Posted on June 27, 2016 by Jeremy Watkin

This post originally appeared on the FCR blog on June 21, 2016. Click here to read the original. Work in customer service long enough and […]

Customer Experience, Customer Service, Jeremy

You, Machines, and the Future of Customer Service

Posted on June 20, 2016 by Jeremy Watkin

This post originally appeared on the FCR blog on June 8, 2016. Click here to read the original. As Bob Dylan once said, or sung, […]

Customer Service, Jeremy

Leading Off Customer Interactions With Positivity

Posted on June 17, 2016 by Jeremy Watkin

This post was originally published on the OneReach blog. Click here to read the original. I’m a huge baseball fan— a Los Angeles Angels of […]

Customer Service, Jeremy

Call Centers Are Irrelevant, But Contact Centers Are Not

Posted on June 13, 2016 by Jeremy Watkin

I recently had the opportunity to share some of my thoughts on contact centers with my friends over at NextCaller. In the interview I talked about […]

Customer Service, Jeremy

3 Reasons Why Customer Service At The DMV Has A Bad Reputation

Posted on June 10, 2016 by Jenny Dempsey

When you think of the Department of Motor Vehicles (DMV), what comes to mind? Perhaps one or more of these words: Frustration Irritation Anger Annoyance […]

Bad Customer Service, Customer Experience, Customer Service, Jenny