Customer Service Archives - Page 33 of 74

When The Customer Goes The Extra Mile…Literally

Posted on June 1, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on May 26, 2016. Quite a few people weighed in with their opinion on my original […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

An Update From Jenny and Jeremy

Posted on May 31, 2016 by Jeremy Watkin

Things have been crazy for us over the past year. We’ve changed jobs, moved, among other things. We thought it might be a great idea […]

Customer Service, Jenny, Jeremy

Favorite Quotes From ICMI’s Contact Center Expo

Posted on May 27, 2016 by Jeremy Watkin

This post was originally published on the FCR blog on May 20, 2016. Click here to read the original. Twitter has revolutionized conference-going for me— […]

Contact Center, Customer Experience, Customer Service, Jeremy

11 Things Mom Taught Us About Customer Service

Posted on May 8, 2016 by Jeremy Watkin

This post originally appeared on the FCR blog on May 6, 2016. Click here for the original and Happy Mother’s Day! Mother’s day is this […]

Customer Service, Jeremy

Who Says the Customer is Always Right?

Posted on April 25, 2016 by Jeremy Watkin

It’s funny where insights about customer service come from. I recently heard an interview on the Robcastwhere Rob Bell interviewed Mark “Flanny” Flanagan, the owner […]

Customer Service, Jeremy