Customer Service Archives - Page 40 of 74

5 Reasons To Never Stop Building Stuff

Posted on July 15, 2015 by Jeremy Watkin

We’re in this frantic process of getting our house ready to sell. In the last month I’ve built a gate, hauled dirt, remodeled a bathroom, […]

Customer Service, Jeremy

The Customer Service Emu

Posted on July 7, 2015 by Jenny Dempsey

During my childhood, my family (“family” as in just my mother…this was not a complete family decision) had taken in a pet emu named Emu. We lived […]

Customer Service, Jenny

If You Want Me To Take Your Survey You’d Better Smile First

Posted on July 6, 2015 by Jeremy Watkin

The expression “going postal” exists for a reason. While it refers to some very tragic incidents from the past, it also points to a much […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

3 Steps To Meaningful And Lasting Connections

Posted on June 24, 2015 by Jeremy Watkin

I’ve written about my favorite Greek restaurant, Victor’s Kafe in the past. Today I want to spend a little time talking about Tyler and what […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

4 Customer Service Excerpts From My Travel Diary

Posted on June 22, 2015 by Jeremy Watkin

My wife and I were afforded the opportunity to leave the kids with their grandparents for the weekend and getaway to Portland, Oregon. This particular […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

4 Lessons Learned From The Five9 User Conference

Posted on June 17, 2015 by Jeremy Watkin

As a customer of cloud contact center software company, Five9, I was recently invited to attend a user conference to learn all about their new […]

Contact Center, Customer Experience, Customer Service, Jeremy

Unsuspecting Acts Of Kindness In Customer Service

Posted on June 16, 2015 by Jenny Dempsey

Stuck at a stoplight at a busy intersection, I notice a homeless man standing on a corner. He holds a sign asking for spare change […]

Customer Experience, Customer Service, Jenny

5 Monday Customer Service Must Reads

Posted on June 14, 2015 by Jeremy Watkin

One of the most important things you can be doing consistently as a customer service professional is routinely reading blogs and articles about your craft. […]

Customer Experience, Customer Service, Jeremy

How You Handle The Bad News Says A Lot About You

Posted on June 11, 2015 by Jeremy Watkin

I was recently digging through a folder on my computer where I store good voicemails from customers. One particular message stood out from several years […]

Customer Service, Jeremy