Learn To Be The Customer Service Advocate
The other day, my boss Jeremy (@jtwatkin) shared words of wisdom about my role as a customer service manager and how my one biggest job […]
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Coffee And Customer Service: Employee Onboarding
Did you miss our hangout with Mitch Causey from Lesson.ly today? No problem! Join us as we discuss call center agent training and how to […]
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Permission To Say Yes
Processes are important–really important. Without strong processes within our organizations things often don’t get done consistently or at all. In customer service, processes ensure that […]
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Monday Motivation: Take Control Of That Initial Reaction
Try these scenarios on for size. A coworker walks up behind you and asks a question they should know the answer to. Or perhaps another coworker breaks your […]
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Breaking The Ice With @JTWatkin and @JennySueDempsey
Jenny wrote an excellent post about the importance of ice breaker questions in meetings to help ease tension and build trust. In it, she mentioned […]
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Customer Service And The Importance Of Following The Rules
It’s so easy in our office world to create a bunch of rules and forget about why the rules exist in the first place. Furthermore, we […]
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Coffee And Customer Service: Nice Guys Finish First
Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new […]
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Thirsty For Some #CustServ Inspiration? Here You Go!
Customer service is no easy gig. Whether you’re a representative, supervisor, manager or director. Whether you work for a multi-million dollar corporation, a start up […]
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Cauliflower And Customer Service
Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]
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Serving Both Sides: Being The Middle (Wo)man In Customer Service
We’ve all heard it before: The “I’m in a different department” line: “I can’t help you because the issue is handled through a different department. […]
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