Flaunt That BIG Personality!
Last Sunday I completed the America’s Finest City Half Marathon. It’s a beautiful San Diego race from Cabrillo National Monument, along the harbor, and ending […]
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Cultivating Fantastic Customer Experiences – Part 2
In part one of this series, Nate Brown talked about the dangers of rocky soil, also known as a poor employee experience. I’d like to take […]
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Cultivating Fantastic Customer Experiences – Part 1
I (Nate) regret to announce that I am retiring from recreational gardening. It is a sad decision, considering my fledgling age, but a fairly easy […]
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5 Customer Service Tips From My Dog
This is my dog, Miso. He is a 9 year old Pekingese. He’s the doggone best dog in the whole world and deserves endless amounts […]
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Awesome Product + Awesome Service = Awesome Customer Experience
This was originally published on Shep Hyken’s blog. Click here to read the original and other fantastic posts by Shep. There are a couple things […]
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Jeremy And Jenny Made ICMI’s Top 50 #CCTR Thought Leaders List
In a recent article by ICMI, we were recognized in the Top 50 Contact Center Thought Leaders On Twitter! Jeremy (@jtwatkin) ranked #17 and Jenny […]
Continue reading »Coffee And Customer Service: Reasons To Celebrate
In today’s hangout, we discussed a number of topics ranging from the two year anniversary of Communicate Better Blog, to our recognition as contact center […]
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If You’re Going To Mess Up, Err On The Side Of Friendly
I was recently in the Portland airport on a layover, missing home, and craving a treat. I headed on over to Starbucks for a soy […]
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The Awesome Things People Share With Me
One of my favorite things about being a customer service blogger is being known as a collector of good, bad and ugly customer service stories. […]
Continue reading »Coffee And Customer Service: Positivity, Swim Lessons and Poo Pourri
In today’s Coffee and Customer Service hangout, we discuss fascinating topics like taking a step back and looking at the big picture, Legally Blonde, positivity […]
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