Customer Service Archives - Page 54 of 74

Monday Motivation: How Do You Talk About Your Customers?

Posted on June 30, 2014 by Jeremy Watkin

Tell me if you’ve ever done this. After speaking with a customer who you perceived to be a “jerk,” you proceeded to the notes on […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: Serving Our Friends

Posted on June 27, 2014 by Jeremy Watkin

In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us. Don’t […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Doctor Who Knows Customer Service

Posted on June 26, 2014 by Jenny Dempsey

I am revealing a new level of my nerdiness here: I’m a huge Doctor Who fan. And, if you know me, you know I love connecting things […]

Customer Experience, Customer Service, Jenny, Leadership

Monday Motivation: Infectious Customer Service

Posted on June 23, 2014 by Jeremy Watkin

Do you customer service folks ever catch yourselves asking questions like “why in the world do I talk to customer after customer, day after day?” […]

Customer Service, Jeremy, Motivation

Honk If You Love Your Customers!

Posted on June 20, 2014 by Jeremy Watkin

In my neighborhood, Friday is trash day. Since having kids, the role of the waste collector in my life has changed dramatically. Where it was […]

Customer Service, Good Customer Service, Jeremy

Does Your Service Pass The Friend Test?

Posted on June 19, 2014 by Jeremy Watkin

Is it just me or do you get uncomfortable when friends and family want to visit your business or call your contact center? Why is […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

A Review Of Bob Thompson’s “Hooked On Customers”

Posted on June 18, 2014 by Jeremy Watkin

Over the past year, we have had the fantastic opportunity to contribute articles to CustomerThink.com, and have found the site to be an amazing compilation of […]

Books, Customer Experience, Customer Service, Jeremy

Customers or Employees First? Yes!

Posted on June 13, 2014 by Guest Author

While there is no one agreed-upon definition, employee engagement is usually thought of as a measure of an employee’s job satisfaction and commitment to the […]

Customer Experience, Customer Service, Motivation

3 Surefire Ways To Keep Your Customer Service Mind Sharp

Posted on June 12, 2014 by Jeremy Watkin

This post was originally published on the Phone.com blog. The book, The Seven Habits of Highly Effective People, by Stephen Covey has left an indelible mark […]

Books, Customer Service, Jeremy, Motivation