Customer Service Archives - Page 55 of 74

Three Ways to Empower Service Reps: Authority, Insights and Motivation

Posted on June 9, 2014 by Guest Author

Empowerment is one of those fuzzy words that can mean many different things. In my view, you need three elements to put the concept to […]

Customer Experience, Customer Service, Motivation

Coffee And Customer Service: Integrity Service

Posted on May 30, 2014 by Jeremy Watkin

In today’s Coffee and Customer Service Hangout, we discussed some of our favorite insights from the book, Integrity Service by Ron Willingham. If you have read […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Thou Shalt Not Tell Customers You’re Googling

Posted on May 28, 2014 by Jeremy Watkin

I have a mantra I like to repeat to myself over and over again. It goes something like this: My favorite customers are the ones […]

Customer Experience, Customer Service, Jeremy

Leveraging Your Team’s Unique Strengths For Optimal Multichannel Support

Posted on May 26, 2014 by Jeremy Watkin

This post was originally published on the ICMI Blog. In our contact center, all of our agents are identical. They all type fast and have […]

Customer Service, Jeremy

3 Tips For An Encore Customer Experience

Posted on May 22, 2014 by Jeremy Watkin

In a world of poor customer experiences, the rare occasion arises where I can’t help but write a follow up post about a recent experience. […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Spinning Connections Into Lifelong Relationships

Posted on May 21, 2014 by Guest Author

In the mobile DJ business, dominated with talent that has hip names like Ice, Spots, and Skribble, how does a guy with a simple name […]

Customer Service

Coast to Coast Customer Service

Posted on May 20, 2014 by Jenny Dempsey

You want to know something that isn’t very easy to do but is absolutely, totally doable? Being the one person on a customer support team that […]

Customer Service, Jenny, Leadership

Monday Motivation: Keep Moving Forward

Posted on May 19, 2014 by Jeremy Watkin

I have a well chronicled history of falling while running. A month ago, I was trying to jump from road to sidewalk to avoid a […]

Customer Service, Jeremy, Motivation

Coffee And Customer Service: Focus, Being Nice And Steve Jobs

Posted on May 16, 2014 by Jeremy Watkin

In our Coffee and Customer Service Hangout, we discussed another week that was at Communicate Better Blog. Jeremy talked about being nice and shared his […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy