Monday Motivation: Communicate Better Better Better Never Best
I am a flawed communicator, especially when it comes to verbal communication. Inevitably I am too emotional, or fumble my words or leave out a […]
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Coffee And #Custserv Hangout With Randi Busse
We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc. Randi is […]
Continue reading »Customer Service Kudos Are Better When You Sing Them
In customer service at Phone.com we see quite a few “kudos” emails from customers every day. They are awesome and never cease to make our […]
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To Refund Or Not To Refund– That Is The Question
I know the call all too well. A customer calls us and says “I thought I canceled my account months ago but I just discovered […]
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I Love To Fly Delta For Their Customer Service…And It Shows
When it comes to customer service, Delta knows what they are doing. I guess I should start with a small disclaimer that I do fly […]
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Meet Cesar– Super Customer Service Ultrasound Technician
I have been on a real bad streak from a customer service standpoint. I already told you about my Customer Experience That Has Steeped Far […]
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Vote Phone.com Customer Service For People’s Choice Stevie Award
We never hide the fact on this blog that our goal is to deliver AWESOME customer service to the customers at Phone.com. While I don’t […]
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4 Key Chat Metrics For Those Of Us That Don’t Like Chat Support
This post was originally published on the ICMI blog on January 16, 2014. Click here to read the original article. I have a confession for […]
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Customer Experience Failures Are No Laughing Matter
I have the ability to think of funny memories and laugh to myself. The one problem with that is that I get disturbed looks from […]
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8 Customer Service Tips For Surviving An Outage
If you work for a tech company, it’s never a matter of whether or not you will have an outage– it’s a matter of when. […]
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