Monday Motivation: Laughter Is Ten Times More Powerful Than Screaming
In my house we are definitely in the Disney era. Every time we introduce a new movie, we watch it many, many times in a […]
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Talk Like a Customer Service Agent
Avast me hearties! Alas, it is International Talk Like a Pirate Day, one of me favorite days of t’ year. Before I go drink a […]
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Lay Down Thy Devices And Communicate Better
I’ve been thinking a lot about multitasking since reading a blog post by Jeff Toister entitled “Why Multitasking Hurts Customer Service.” For the longest time, […]
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Ship Happens
Due to the topic of this post being about shipping, I felt compelled to share this amazing commercial: Now that you’re laughing, it’s time to […]
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Absolutely Awesome Alternatives To Saying NO To Your Customers
By now we’ve set some ground rules on this blog, none more important than avoiding the word NO at all costs when working with customers. […]
Continue reading »Coffee And Customer Service: Customer Service Tantrums
I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our […]
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Yes Man: Legends of a Customer Service Superhero
It’s a bird, It’s a plane….no wait, it’s YES MAN! Customer service extraordinaire; putting out fires, saving kittens, responding to 10 support tickets at once, […]
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Monday Motivation: Look At Something BIG
I have cares and concerns. Who doesn’t? It’s so easy to let those concerns affect our health, relationships and work. On a recent run, I […]
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Tuesday Motivation: The Best Scarers Use Their Differences To Their Advantage
Why Tuesday motivation you ask? Because Monday was a holiday of course. I’m going to cut to the chase today because I have a busy […]
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The Sofia Rule Is Harder Than It Looks
I thought Jenny’s post on The Sofia Rule yesterday was absolutely fantastic. It is a great piece of advice to picture cute little Sofia at moments […]
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