Good Customer Service Archives - Customer Service Life

Why I’ve remained loyal to my hair stylist

Posted on June 21, 2022 by Jenny Dempsey

I’ve been seeing my hair stylist, Andrea Spurdle at Citizen Salon in Oceanside, CA, for almost 3 years. I look forward to getting my hair […]

Customer Experience, Good Customer Service, Jenny

How customer testimonial videos impact your VoC program

Posted on January 5, 2022 by Jenny Dempsey

I just upgraded my iPhone from an 8 to the 13 Pro. I actually went into the store to make the change. Old school, I […]

Customer Experience, Good Customer Service, Jenny

What the butcher at Ralph’s Grocery Store taught me about #CX

Posted on August 25, 2021 by Jenny Dempsey

A vegetarian walks into the butcher section at her local grocery store… No, this isn’t the start of a joke. It’s what happened to me […]

Customer Experience, Good Customer Service, Jenny

That side of ranch impacts the customer experience

Posted on January 11, 2021 by Jenny Dempsey

My favorite vegan fast food chain, Plant Power, makes delicious food. Their service is top notch with friendly team members and an upbeat, casual environment. […]

Customer Experience, Good Customer Service, Jenny

The Real Reason you Purchase a Dyson Vacuum Cleaner

Posted on May 19, 2020 by Jeremy Watkin

After a series of vacuum cleaners that lasted two or three years before biting the dust, we finally took the plunge and purchased a Dyson. […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

Removed From my Blog and my Life Forever

Posted on May 5, 2020 by Jeremy Watkin

From the very beginning of this blog, it’s always been our practice to observe both good and bad customer experiences with the goal of learning […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

The most vulnerable I’ve ever been with a customer, ever

Posted on April 14, 2020 by Jenny Dempsey

In my role as Social Media & Customer Experience Manager at NumberBarn, I sometimes find myself on front line support tickets. I love having an […]

Good Customer Service, Jenny

What Armstrong Garden Centers did right with feedback

Posted on January 3, 2020 by Jenny Dempsey

Recently, I had a really great experience at Armstrong Garden Centers where they went out of their way to help me tend to a dying […]

Customer Experience, Good Customer Service, Jenny

The Subtle Differences Between Good and Bad Customer Service

Posted on October 8, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on August 31, 2018. Click here to read the original. I recently spent some time with […]

Bad Customer Service, Customer Service, Good Customer Service, Jeremy

Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer

Posted on September 14, 2018 by Jenny Dempsey

I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]

Customer Experience, Good Customer Service, Jenny

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