Terrific Support From ITunes Customer Service
I recently purchased an album from iTunes and was bummed to find that three of the songs would play about half way through and then […]
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The Power Of Choice
I think I’ve mentioned it a few but a friend and I are training for a marathon that is now just six weeks away. Last […]
Continue reading »When The Circus (My Kids) Enters Your Store
Have you ever taken your children on a shopping trip that turned into a bit of a circus? Did the employees at that establishment leave […]
Continue reading »Admit It
I don’t think it’s a stretch to say that most people have at least some awareness about the steroid cloud that has hovered over Major […]
Continue reading »Leadership Lessons Learned From “Arthur Christmas”
I’ll begin this post with a big “SPOILER ALERT” in case you haven’t seen the movie “Arthur Christmas.” Of course we rented this for the […]
Continue reading »Shhh, just listen!
We’ve all had the experience at some point in our lives where we are explaining a problem to someone and mid sentence, they jump in […]
Continue reading »A Play by Play of Customer Amazement
A couple months ago, we received a feedback survey from Alexander, a customer who was frustrated because his Phone service wasn’t working properly. He said […]
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Customer Experience in my Mailbox
Just like late October was the time for my mailbox to be filled with political propaganda, December is the season for catalogs and boxes from […]
Continue reading »What’s your real name?
In 2010, NBC aired a sitcom called “Outsourced” that portrayed the life and times of an outsourced call center in India. While the show only […]
Continue reading »Going the extra mile
I recently surveyed our agents who are taking front line sales calls to find out why people call to sign up rather than signing up […]
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