2 Easy Ways to Not Turn Your Customer Away
I need to ship a guitar. I didn’t want to go dumpster diving in the high desert of Southern California, with the rattlesnakes and tarantulas, so […]
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5 Steps To A Winning Service Recovery
A few weeks ago I spent some time airing out my grievances with my bank over their handling of the recent Home Depot security breach. […]
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5 Surefire Ways To Knock The Socks Off Your Customers
Today was one of THOSE days! Ask me how I can tell. I called Victor’s Kafe, the local Greek place, to order my favorite salad–a […]
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Appreciate The Learning Opportunities In Customer Service
Our customer service team at Phone.com has a peer recognition program called Smiles where each employee can nominate each other for their amazing work. We also place […]
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The Little Things Keep The Big Things Running In Customer Service
It all began when a bolt in my right front brake fell out while I was driving up a hill one evening in San Diego. […]
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If You’re Going To Mess Up, Err On The Side Of Friendly
I was recently in the Portland airport on a layover, missing home, and craving a treat. I headed on over to Starbucks for a soy […]
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3 Levels of Pause and Ask in Customer Service
I thought I bought the correct train ticket from a kiosk. It is for an hour out and that meant waiting around in the east coast August […]
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The Awesome Things People Share With Me
One of my favorite things about being a customer service blogger is being known as a collector of good, bad and ugly customer service stories. […]
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Perfecting The Customer Service Pause And Ask
One of my all time favorite movies is Legally Blonde. Ok it’s not my favorite but I do enjoy it. In that movie we learn […]
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A Nomination For White Castle — Customer Delight Hall Of Fame
As someone who has spent nearly my entire life in Southern California, I have never had the privilege of eating at a White Castle restaurant. […]
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