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Listen, Verify, Satisfy
Two recent customer service experiences have reminded me of the importance of actively listening to our customers. Let me start with the bad. We recently […]
Continue reading »Identifying Our Customers And Serving Them Better
Two recent customer service experiences have reminded me of the importance of actively listening to our customers. Let me start with the bad. We recently […]
Continue reading »In customer service at Phone.com we see quite a few “kudos” emails from customers every day. They are awesome and never cease to make our […]
Continue reading »When it comes to customer service, Delta knows what they are doing. I guess I should start with a small disclaimer that I do fly […]
Continue reading »I have been on a real bad streak from a customer service standpoint. I already told you about my Customer Experience That Has Steeped Far […]
Continue reading »I’m going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers […]
Continue reading »Rip open the bag and pour yourself a handful of candy coated chocolates. The shell doesn’t taste like anything though–it shatters with your first chomp, […]
Continue reading »Shortly after starting this blog, Jenny Dempsey and I attended a webinar held by Zappos talking about their philosophy of customer service (Click here for […]
Continue reading »Small businesses will always have the competitive edge when it comes to customer service. For one simple, yet profound difference – the people. As a […]
Continue reading »The 9 dreaded words of any customer service director are “Let me speak with the head of customer service.” A while back I wrote a […]
Continue reading »Listen here kiddies, life ain’t a bowl of cherries. **Rocks back and forth in rocking chair** And, don’t get me started on customer service. Phsawww! […]
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