Jenny Archives - Page 21 of 50 - Customer Service Life

Coffee And Customer Service: Valuable Or Not So Valuable

Posted on April 17, 2015 by Jeremy Watkin

In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service. Hint: It’s big and your customers can tell. […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Hey Big Company, There Are No Excuses For Bad Customer Service!

Posted on April 16, 2015 by Jenny Dempsey

I spent nearly 2 hours on a conference call with my Phone.com customer and a nameless phone provider’s customer support department yesterday afternoon. The entire call […]

Bad Customer Service, Jenny

Identifying Opportunities For Awesome In Customer Service

Posted on April 14, 2015 by Jenny Dempsey

In customer service, we relational, positive folks have a magical way of spinning the negative situations into opportunities for improvement. And, we should be darn […]

Customer Experience, Jenny

Coffee And Customer Service: The Main Thing

Posted on April 10, 2015 by Jeremy Watkin

In this Coffee and Customer Service Hangout, we introduced a new format to help us focus a bit more on the main thing. Jenny shared […]

Coffee and Customer Service, Jenny, Jeremy

Lessons From The Lunch Room

Posted on April 9, 2015 by Jenny Dempsey

We now know that Lunch Breaks Are Not For Losers. By taking just 30 minutes of refuel time, for lunch, away from your desk and […]

Jenny

Meowy Inspirational Service

Posted on April 7, 2015 by Jenny Dempsey

When those of us in customer service need some inspiration, we have many places to turn to: Twitter Facebook Books by great customer service gurus […]

Jenny