Do You Give In Or Just Give Up?
While I am not an avid marathoner like my co-blogger Jeremy is, I have managed to work myself up to 5 miles and am striving for more. Running […]
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What Is Your Name In Customer Service?
I have a question for you: As a customer service representative, how do you feel about using your real first and last name with customers? […]
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Learn To Be The Customer Service Advocate
The other day, my boss Jeremy (@jtwatkin) shared words of wisdom about my role as a customer service manager and how my one biggest job […]
Continue reading »Coffee And Customer Service: Employee Onboarding
Did you miss our hangout with Mitch Causey from Lesson.ly today? No problem! Join us as we discuss call center agent training and how to […]
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3 Qualities That Make A Customer Service Superstar
What makes someone a SUPERSTAR of customer service? Superstars of customer service enhance the customer experience–for internal and external customers–day in and day out. They take […]
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It’s International Day Of Awesomeness!
How do you define AWESOME? Google says: Well, if you never really thought about it, today is a good day to fine tune your definition. […]
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Breaking The Ice With @JTWatkin and @JennySueDempsey
Jenny wrote an excellent post about the importance of ice breaker questions in meetings to help ease tension and build trust. In it, she mentioned […]
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How Ice Breakers Can Make Your Meetings More Effective
If your boss is Jeremy Watkin, you can bet your meetings will start off with an off the wall, potentially awkward, ice breaker question. Whether you’re […]
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Tickle The Customer Experience
I was leaving a voicemail for a customer. During the message, a really great coworker, who I won’t bring too much attention to (shh, don’t tell, […]
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Coffee And Customer Service: Nice Guys Finish First
Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new […]
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