Jenny Archives - Page 23 of 50 - Customer Service Life

Thirsty For Some #CustServ Inspiration? Here You Go!

Posted on February 26, 2015 by Jenny Dempsey

Customer service is no easy gig. Whether you’re a representative, supervisor, manager or director. Whether you work for a multi-million dollar corporation, a start up […]

Contact Center, Customer Service, Jenny

Driving Change In Your Call Center One Survey At a Time

Posted on February 24, 2015 by Jenny Dempsey

Do you want to throw more fun work events into the lives of your customer service team but are not sure where to begin? Do you supply snacks […]

Contact Center, Jenny

Cauliflower And Customer Service

Posted on February 20, 2015 by Jeremy Watkin

Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Serving Both Sides: Being The Middle (Wo)man In Customer Service

Posted on February 19, 2015 by Jenny Dempsey

We’ve all heard it before: The “I’m in a different department” line: “I can’t help you because the issue is handled through a different department. […]

Customer Service, Good Customer Service, Jenny

3 Tips For Using Positive Language With Your Customers

Posted on February 17, 2015 by Jenny Dempsey

On my drive to work, the local radio station made a joke about a new mobile app that allows you to type the bad news […]

Customer Experience, Jenny

Mo Orders, Mo Problems In Customer Service

Posted on February 12, 2015 by Jenny Dempsey

Have you ever noticed that when you purchase in bulk, whether it be food, drinks or any other item, the reps at the store often freak out? […]

Customer Experience, Jenny

Pizza, Privacy and A Social Media Storm

Posted on February 10, 2015 by Jenny Dempsey

I admit it, I don’t even know who Iggy Azalea is. I know, that probably makes me seem really old and lame. But, when I heard a […]

Bad Customer Service, Customer Experience, Jenny

Coffee And Customer Service: Catching Up

Posted on February 6, 2015 by Jeremy Watkin

After a long hiatus, we joined forces for another Coffee and Customer Service Hangout. In this latest iteration we discuss a number of issues regarding […]

Coffee and Customer Service, Contact Center, Customer Service, Jenny, Jeremy