Do You Have A Blogging Buddy?
We started Communicate Better Blog nearly two years ago with the goal of talking about good, bad and ugly customer service experiences intent on delivering […]
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3 Tips To Help You Define Your Own Customer Service Slogan
Everywhere we look, there are slogans advertising all sorts of products. Some slogans, we can identify just with the picture. We know exactly what the product stands […]
Continue reading »Coffee And Customer Service: Serving Our Friends
In today’s hangout, we discussed a recent post titled “The Friend Test” and the difficulty surround having our friends and family do business with us. Don’t […]
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Doctor Who Knows Customer Service
I am revealing a new level of my nerdiness here: I’m a huge Doctor Who fan. And, if you know me, you know I love connecting things […]
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Customers Wake Up on the Wrong Side of the Bed, Too!
Sometimes, we find ourselves in situations with customers where being nice and offering to help just isn’t enough. You can be the most awesome person in the […]
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Help Customers With Worries Without Ignoring Your Own
I begin my post today with a quote: “Let our advance worrying become advance thinking and planning.” – Winston Churchill If you know me, you […]
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5 Tips for Dealing with Angry Customers
How do I put this nicely… …while we strive to go above and beyond for our customers, help resolve problems and be as kind as […]
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Customer Service is People Helping People
It is a crowded evening, during rush hour foot traffic on the New York City subway. We have just approached my stop. A herd of people, […]
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Raise the Bar, Not Your Voice, in Customer Service
I sneak out of the office around 11am to beat the lunchtime rush at Fresh & Co, a salad, sandwich and soup shop in New […]
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3 Quick Ways to Whip Up Creative Customer Service
To celebrate my boyfriend’s 30th birthday, we keep it low key and go to our favorite burger place, Zinburger for a meal of epic proportions (seriously–these burgers […]
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