Jenny Archives - Page 36 of 50 - Customer Service Life

Forgive but Don’t Forget Bad Customer Service

Posted on January 30, 2014 by Jenny Dempsey

There are some companies you trust. Some that provide great service on such a consistent basis that if they slip up, you are quick to […]

Bad Customer Service, Customer Experience, Jenny

Wine Tasting And Delegation, All In A Day’s Work

Posted on January 23, 2014 by Jenny Dempsey

Take a long stroll through the vineyards, admire the grapevines, the leaves and clusters of grapes. Depending on where you are, Italy, Spain, Napa or […]

Jenny, Leadership, Motivation

On the Path to Becoming an Awesome Supervisor

Posted on January 21, 2014 by Jenny Dempsey

Being a supervisor or manager in customer service isn’t easy. You wear many hats. Learning how to juggle is necessary. And, you may end up […]

Jenny, Leadership

2 Ridiculously Simple Ways to Communicate With Your Customer Right Now

Posted on January 14, 2014 by Jenny Dempsey

I’m going to keep this post short, sweet and to the point. There are two ridiculously simple ways that you can communicate with your customers […]

Customer Experience, Good Customer Service, Jenny

Tools To Become A “Customer Company”

Posted on January 9, 2014 by Jenny Dempsey

“Better, better, better…never best.” ~Mark Benioff, CEO Salesforce (@salesforce) If I took anything away from yesterday’s event, it was the above quote, spoken by Mark […]

Customer Experience, Jenny

You Can’t Please Everyone And That’s OK

Posted on January 7, 2014 by Jenny Dempsey

In customer service, it’s our job to make people happy. We’re paid to help resolve issues and keep customers smiling. However, it is impossible to […]

Customer Service, Jenny, Motivation

Coffee And Customer Service: Resolutions

Posted on January 3, 2014 by Jeremy Watkin

In today’s hangout, we talked about some of our resolutions for the new year both personally and in our work on the Phone.com customer service […]

Coffee and Customer Service, Jenny, Jeremy

4 Ways to Build Trust With Your Customer

Posted on December 31, 2013 by Jenny Dempsey

Rip open the bag and pour yourself a handful of candy coated chocolates. The shell doesn’t taste like anything though–it shatters with your first chomp, […]

Customer Experience, Customer Service, Good Customer Service, Jenny

A Musical Christmas Gift From @Commbetterblog

Posted on December 25, 2013 by Jeremy Watkin

It’s Christmas and in the words of cousin Eddie, (National Lampoon’s Christmas Vacation) we wanted to get you something “real nice.” When we aren’t blogging […]

Jenny, Jeremy