Jenny Archives - Page 38 of 50 - Customer Service Life

From the Customer’s Eye: Bad Food Blues

Posted on November 14, 2013 by Jenny Dempsey

Oggi’s Pizza and Brewing Company (@OggisAppleV) is known for…can you guess? Delicious pizza and beer, of course. My sister and I, out and about doing […]

Customer Experience, Customer Service, Jenny

Flying High with Great Customer Service

Posted on November 12, 2013 by Jenny Dempsey

I head to the airport to fly 3,000 miles back to be with family for my step mother’s funeral. The trip was to be short […]

Customer Experience, Good Customer Service, Jenny

Customer Trust Is A Must

Posted on November 7, 2013 by Jenny Dempsey

Fresh off the shelf from the Customer Service Library in our San Diego office, I’ve had the pleasure to start reading “I Love You More […]

Customer Experience, Good Customer Service, Jenny

“Anchoring” Your Customer Service

Posted on November 5, 2013 by Jenny Dempsey

Our customer service expert and friend, Jeff Toister (@toister) of Toister Solutions, says in his book titled Service Failure, “An “attitude anchor” is something that […]

Jenny, Motivation

Impacting Lives Through Awesome Customer Service

Posted on November 1, 2013 by Jenny Dempsey

My step mother, Sue, and I discussed customer service often as she knew the importance of serving others, after having been a dedicated teacher for […]

Customer Experience, Jenny

3 Ways to Not Pass the Buck in Customer Service

Posted on October 17, 2013 by Jenny Dempsey

Waiting in line to buy a pre-made turkey and cheese sandwich at the Denver airport today, I witness one of the most common customer service […]

Customer Experience, Jenny

3 Ways to Keep it Real with Customers (Warning: CUTE Kittens)

Posted on October 15, 2013 by Jenny Dempsey

Worried? Stressed? Can’t sleep? What helps? One word: Kittens. Unless you have a deep rooted fear or life threatening allergy, kittens might just make you […]

Customer Service, Good Customer Service, Jenny