Listen To What Your Customers Are Not Saying
It’s not so much what you as the customer can do but rather what the company can do for you, without even asking. Or, expecting. […]
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A Customer Service Pop Quiz
POP QUIZ! Grab a piece of paper or open a note pad on your computer and jot down your answers to these two questions: 1. […]
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MeetUp With Communicate Better Blog
With our most professional demeanor (would you expect anything less?), Jeremy Watkin (@jtwatkin) and Jenny Dempsey (@jennysuedempsey) would like to extend the invitation for YOU […]
Continue reading »Coffee And Customer Service: When Customer Service Gives You The Runs
In our latest hangout, we talk about a couple experiences from our blog this week where customer service gave us the runs…or the runaround. It’s […]
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A “Train” of Customer Thought
As a new resident of New York City, I’ve traded my car wheels for my own two legs and the subway. With brand new experiences […]
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Get in the Habit…of Customer Service
I don’t mean that kind of habit. Now we’re getting closer to the kind of habit I’m talking about. While reading The Power of Habit: […]
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Talk Like a Customer Service Agent
Avast me hearties! Alas, it is International Talk Like a Pirate Day, one of me favorite days of t’ year. Before I go drink a […]
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Ship Happens
Due to the topic of this post being about shipping, I felt compelled to share this amazing commercial: Now that you’re laughing, it’s time to […]
Continue reading »Coffee And Customer Service: Customer Service Tantrums
I recently read a fantastic article entitled “Maybe You Get Bad Customer Service Because You’re A Bad Customer” and that sparked some discussion on our […]
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Keep Customer Feedback Out of Never Never Land
I’m attempting to find a way to travel with my dog, Miso, using public transportation to and from New York. An umbrella and happy thoughts […]
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