Customer Service With A Purpose
One of the most powerful things we can do is help others. Join me on my first cheesy attempt at video blogging and talking about […]
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The Boos and Ooos of Speedy Customer Service
Lightning fast service often comes with lightning bolts of customer service disappointment. [insert audience boos here] When it doesn’t, we’re shocked. [insert audience ooos here] […]
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StrengthsFinder Discussion: Adaptability
Jeremy: Yo Jenny! Thursday marked our first book club discussion of “Now, Discover Your Strengths.” We took those Strengthsfinder tests like three years ago and I’m […]
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Words Like Knives and Swords
Queue in Taylor Swift’s “Mean” and proceed with belting out the tune, “…whyda gotta be so mean?” Then wipe up the tears and go get […]
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That Customer
Sometimes, we just know we are that customer. That customer who needs a bit more attention than the others. That customer who is frazzled and frustrated […]
Continue reading »Coffee and Customer Service: Being Uniquely Awesome
In our latest Coffee and Customer Service Hangout, we talk about the importance of celebrating the unique awesomeness in each one of our customer service […]
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Customer Service Revival
By golly, there is hope for good customer service…even at places where bad service experiences happen! You’ll find in my recent posts about Guitar Center […]
Continue reading »Coffee And Customer Service: Hangout with Margerita De Miranda
In this special Google+ hangout we had the pleasure of hanging out with our good friend Margerita De Miranda to talk about all things customer […]
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Anything is Possible, Darlin’!
A Saturday night dinner reservation was made for 6:30pm with a party of 10 for indoor seating at a small yet bustling Italian restaurant in […]
Continue reading »Coffee and Customer Service: Relay For Life
In this very special hangout we don’t talk about customer service at all. We talk about our upcoming participation in Relay for Life by the […]
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