Jeremy Archives - Page 29 of 84 - Customer Service Life

Breaking the Ice Episode #2: What We’ve Learned From Angry Customers

Posted on March 15, 2017 by Jeremy Watkin

Who’s up for Episode #2 of Breaking the Ice? Well here it is. In this episode, we break the ice by sharing a time when […]

Breaking the Ice, Customer Service, Jenny, Jeremy

6 (un)Romantic Ways to Love Customers

Posted on March 10, 2017 by Jeremy Watkin

This article originally appeared on the ICMI Blog on February 14, 2017. Yes it’s a Valentine’s Day post but you can put these into practice […]

Contact Center, Customer Service, Jeremy

Breaking the Ice Episode #1: The Best Customer Service Advice We’ve Ever Received

Posted on March 7, 2017 by Jeremy Watkin

We are pleased to introduce you to a new segment on Customer Service Life, but first, let me give you some background. When Jenny and […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Why I Did My Own Taxes This Year

Posted on March 6, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on March 1, 2017. Click here to read the original. I’ve always filed my own taxes […]

Bad Customer Service, Customer Service, Jeremy

Comparing 2 Responses to the Same Customer Service Problem

Posted on March 2, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on February 21, 2017. Click here to read the original. I frequent the same Starbucks fairly […]

Contact Center, Customer Service, Jeremy

Should Emerging Customer Service Channels Be Handled Like Chat or Email?

Posted on February 28, 2017 by Jeremy Watkin

This article was originally published on CustomerThink.com and was my first Advisor Column on this site. Click here to read the original that was published […]

Contact Center, Customer Experience, Customer Service, Jeremy

The Fundamentals of Quality Calibration

Posted on February 21, 2017 by Jeremy Watkin

This article was originally published on the FCR blog on February 10, 2017. Click here to read the original. Quality assurance is an essential function […]

Contact Center, Customer Service, Jeremy

Run-ins with Discipline

Posted on February 15, 2017 by Jeremy Watkin

Discipline isn’t merely about getting things done. It’s also about collaborating with others to get things done. Discipline isn’t just about collaborating, though. It’s also […]

Jeremy, Leadership, Motivation