Jeremy Archives - Page 44 of 84 - Customer Service Life

It Pays To Be Social!

Posted on May 28, 2015 by Jeremy Watkin

A little over two years ago, we started a blog and decided to promote it over social media. That meant using my Twitter account to […]

Customer Service, Jeremy

What’s Your Flavor Of Customer Service?

Posted on May 26, 2015 by Jeremy Watkin

Some time ago a friend shared this story with me about a Yelp battle between a customer and a restaurant owner. The conflict stemmed from the business refusing […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Jeremy Watkin Interviewed By The Nice Guys On Business

Posted on May 25, 2015 by Jeremy Watkin

Jeremy recently had the privilege of being interviewed on the Nice Guys on Business Podcast with Doug Sandler and Strickland Bonner. In the show, Jeremy […]

Jeremy

Small Business Customer Service: The Last Frontier

Posted on May 20, 2015 by Jeremy Watkin

I was turned on to Alaska: The Last Frontier about a year ago and was instantly hooked. In the show, the Kilcher family lives on a gigantic […]

Customer Service, Jeremy

A Silent Customer Isn’t Always A Happy Customer

Posted on May 18, 2015 by Jeremy Watkin

We frequently go through some of our larger customer accounts and call the customers to check in and see how the service is working for them. […]

Customer Experience, Customer Service, Jeremy

Coffee And Customer Service: Minds Blown

Posted on May 15, 2015 by Jeremy Watkin

This week has been a whirlwind. We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

Are You Ready For A Video Barista?

Posted on May 14, 2015 by Jeremy Watkin

The other day my family and I visited the happiest place on earth–Starbucks. You thought I was going to say Disneyland, didn’t you? On this […]

Customer Experience, Customer Service, Jeremy

A Flowery Customer Experience Is Worth Every Penny

Posted on May 12, 2015 by Jeremy Watkin

My wife loves flowers–and in particular, gerber daisies. There’s one catch. To her there’s a huge difference between the oh-by-the-way flower purchase from Costco or […]

Customer Experience, Good Customer Service, Jeremy