Jeremy Archives - Page 45 of 84 - Customer Service Life

Where Everybody Knows Your Name

Posted on May 4, 2015 by Jeremy Watkin

The other night, my wife and I had the awesome opportunity of going to dinner with customer service expert, Jeff Toister and his wife. You’ll […]

Customer Experience, Customer Service, Good Customer Service, Jeremy

5 Reasons To Say Goodbye To Negativity

Posted on April 29, 2015 by Jeremy Watkin

I’ve discovered something about myself recently. I can be a really negative person. I mean a real “glass half empty” sort of guy. There have […]

Customer Service, Jeremy, Leadership, Motivation

Monday Motivation: Assume The Best

Posted on April 27, 2015 by Jeremy Watkin

I take a lot of pride in my musical abilities–maybe a little too much pride at times. Several months ago, a friend asked me to […]

Customer Service, Jeremy, Motivation

Nice Guys [Really Do] Finish First

Posted on April 23, 2015 by Jeremy Watkin

We recently had the opportunity to read the book Nice Guys Finish First, by our good friend and customer service expert, Doug Sandler. In the […]

Books, Customer Service, Jenny, Jeremy

3 Practical Ways To Use StrengthsFinder With Your Team

Posted on April 22, 2015 by Jeremy Watkin

I continue to be a huge fan of StrengthsFinder as a tool for self and other awareness. In fact, we have talked extensively about this […]

Jeremy, Leadership, Motivation

Multitasking And Dual Monitors In The Contact Center

Posted on April 20, 2015 by Jeremy Watkin

In our contact center, we have taken great strides to discourage multitasking and encourage our agents to focus on one customer at a time. We […]

Contact Center, Customer Service, Jeremy

Coffee And Customer Service: Valuable Or Not So Valuable

Posted on April 17, 2015 by Jeremy Watkin

In today’s hangout slash podcast, we discussed the difference between valuable and not so valuable customer service. Hint: It’s big and your customers can tell. […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

The Stuff Of Valuable Customer Service

Posted on April 15, 2015 by Jeremy Watkin

Losing Stuff I hate losing stuff. Hate it! A friend of mine recently lent us the original Star Wars trilogy. It was magnificent! The other […]

Customer Service, Jeremy

Cut Corners And Costs Now, Cut Customers Later

Posted on April 13, 2015 by Jeremy Watkin

Several years ago, my wife and I purchased a small house, built in the late 1950s, with loads of character. That’s code for fixer upper. […]

Bad Customer Service, Customer Experience, Jeremy

Coffee And Customer Service: The Main Thing

Posted on April 10, 2015 by Jeremy Watkin

In this Coffee and Customer Service Hangout, we introduced a new format to help us focus a bit more on the main thing. Jenny shared […]

Coffee and Customer Service, Jenny, Jeremy

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