Jeremy Archives - Page 47 of 84 - Customer Service Life

Breaking The Ice With @JTWatkin and @JennySueDempsey

Posted on March 6, 2015 by Jeremy Watkin

Jenny wrote an excellent post about the importance of ice breaker questions in meetings to help ease tension and build trust. In it, she mentioned […]

Customer Service, Jenny, Jeremy

One Big Employee Engagement No No

Posted on March 4, 2015 by Jeremy Watkin

Today I want to talk to you managers and leaders out there. If you’re anything like me, you spend much of your day in meetings […]

Jeremy, Leadership, Motivation

Customer Service And The Importance Of Following The Rules

Posted on March 2, 2015 by Jeremy Watkin

It’s so easy in our office world to create a bunch of rules and forget about why the rules exist in the first place. Furthermore, we […]

Customer Service, Jeremy

Coffee And Customer Service: Nice Guys Finish First

Posted on February 27, 2015 by Jeremy Watkin

Today’s Coffee and Customer Service hangout featured an extra special treat for our viewers. We had the privilege of hanging out with our friend, new […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy

We’re Writing A Book!

Posted on February 25, 2015 by Jeremy Watkin

How about that blog post title for a bold declaration? We’ve been talking about it for a while but I’m officially declaring that awesome customer […]

Jeremy

Leadership And The Power Of Choices

Posted on February 23, 2015 by Jeremy Watkin

I’ve been thinking a lot about leadership lately. In particular, the way we influence others. After having one of those days, I wanted nothing more than to […]

Jeremy, Leadership

Cauliflower And Customer Service

Posted on February 20, 2015 by Jeremy Watkin

Did you miss our extra lively hangout today? Have no fear. You can watch it now! In this latest installment we talked about some of […]

Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

Awesome Preparation Produces Awesome Improvisation

Posted on February 18, 2015 by Jeremy Watkin

From as early as I can remember, I have been a musician. From elementary school all through high school I played trumpet. One of my […]

Contact Center, Customer Service, Jeremy

Twitter=Access To Thought Leaders

Posted on February 16, 2015 by Jeremy Watkin

There are three types of people in this world–those who understand Twitter, those who think they understand Twitter, and those who simply don’t. In my […]

Jeremy