My 5 AHA Moments From #CCDemo14
I had the privilege of attending ICMI’s 2014 Contact Center Demo in Chicago. It’s a fantastic event packed with insight, technology and great people. Rather than […]
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Monday Motivation: Bring Value To The Table
I love having conversations with people who either know more than me or have an outside, high level view on things that I just may […]
Continue reading »Coffee And Customer Service: To No Or Not To No
In today’s Coffee and Customer Service Hangout, we discussed some alternatives to saying no and then went all the way to the flip side to […]
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3 Simple Alternatives To Saying No
I recently ordered some of my favorite Clif brand energy gels from one of my favorite running supply websites. They are always extremely quick at […]
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Customer Service Is Easier With A Refresh Button…Or Is It?
I was recently reminiscing on my early days of customer service. I worked at TierraNet, a webhosting and domain registration company. Customers would call in […]
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Spooky Coffee And Customer Service Hangout
In this Halloween edition of our Coffee and Customer Service Hangout, you can see our scary costumes (Yes, Jenny’s is scary too) and hear some […]
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Lead With Empathy And The Customers Will Follow
One thing they fail to tell you when you adopt a dog is that they eventually get old. Over the past year my chocolate labrador […]
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Why Stories Are Essential To Contact Center Culture
This post originally appeared on the ICMI blog. Click here for the original article and to read more fantastic customer service content form ICMI. Customer […]
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Coffee And Customer Service: Our Views On Customer Service
In today’s hangout, we discussed our week in customer service. First we discussed the meaning of our customer service paintings. We then discussed thoughts on […]
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Customer Service Through A Different Lens
I have been fortunate during my years in customer service to speak with several blind customers and work to assist them in using our service. Generally […]
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