The 5 Standards Of Awesome Customer Service
In a post last week, I explained our concise definition of AWESOME customer service for our team at Phone.com. To review, we define AWESOME customer […]
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Coffee And Customer Service: Everything Is Awesome!
In today’s Coffee and Customer Service Hangout, we discussed our awesome week in customer service. We discussed our new definition of AWESOME for our Phone.com customer […]
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Your Customer! Your Problem!
My latest fun customer experience is brought to you courtesy of my bank. Ten days ago I received an email that I only sort of […]
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What Is Awesome Customer Service?
We recently enlisted the services of Jeff Toister, President of Toister Performance Solutions to gauge the alignment of our customer service team at Phone.com. It […]
Continue reading »Coffee And Customer Service: Phone Support Pet Peeves
Don’t you hate it when phone support folks put you on hold with no warning, or rush you off the phone, or say they are […]
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Stop Treating Your Customers Like Dragons
The movie How To Train Your Dragon has been a big hit in my house of late. In fact, we just had a dragon-themed birthday party. […]
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Monday Motivation: Set Attainable Goals
I’ve spent a lot of time thinking about goals recently. The tried and true method for achieving goals is SMART: Specific, Measurable, Achievable, Realistic, and […]
Continue reading »Coffee And Customer Service: This Week In Review
During today’s Coffee and Customer Service hangout, we discussed all of the happenings on our blog this week from stories of upselling, to towing, to […]
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Let The Customer Be Right…Even When They’re Wrong
I never attempt to hide the fact that I am a loyal Costco shopper. Nothing gets me more excited than a two-pack of Kirkland Natural […]
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Monday Motivation: Step Outside Yourself
In my ongoing quest to replace my sports talk radio intake with something a bit more educational, I have been listening to the book, Team […]
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