Jeremy Archives - Page 63 of 84 - Customer Service Life

What I Would Have Said At The Stevie Awards

Posted on February 24, 2014 by Jeremy Watkin

I just returned from a weekend in Las Vegas where I attended the 8th Annual Stevie Awards for Customer Service and Sales at the Bellagio […]

Customer Service, Jeremy

Friday Customer Service Round Up

Posted on February 21, 2014 by Jeremy Watkin

In this post, we want to take a few moments to share a handful of articles we read that influenced our customer service thought this […]

Customer Experience, Customer Service, Jenny, Jeremy

6 Strategies For Handling Customer Service Threats

Posted on February 19, 2014 by Jeremy Watkin

A wise man once said, “In customer service, if you aren’t receiving threats, you’re doing something wrong.” Ok you caught me. I made that one […]

Customer Service, Jeremy

Social Media Monitoring On A Budget

Posted on February 17, 2014 by Jeremy Watkin

This article was originally published on the ICMI blog on February 11, 2014. Click here to read the full article. As a small business with […]

Customer Service, Jeremy

Cast A Valentine’s Day Vote For Phone.com

Posted on February 14, 2014 by Jeremy Watkin

Since Jenny and I started this blog, there are two things we have made very clear. First of all, we work for Phone.com so much […]

Customer Service, Jeremy

Listen, Verify, Satisfy

Posted on February 13, 2014 by Jeremy Watkin

Two recent customer service experiences have reminded me of the importance of actively listening to our customers. Let me start with the bad. We recently […]

Bad Customer Service, Customer Experience, Customer Service, Good Customer Service, Jeremy

Monday Motivation: Communicate Better Better Better Never Best

Posted on February 10, 2014 by Jeremy Watkin

I am a flawed communicator, especially when it comes to verbal communication. Inevitably I am too emotional, or fumble my words or leave out a […]

Customer Service, Jeremy, Motivation

Coffee And #Custserv Hangout With Randi Busse

Posted on February 7, 2014 by Jeremy Watkin

We recently had the privilege of hanging out with customer service and experience expert and author Randi Busse from Workforce Development Group, Inc. Randi is […]

Coffee and Customer Service, Customer Service, Jenny, Jeremy