Thoughts On Gamification
Our good friend Jeff Toister recently shared his thoughts on gamification in a customer service operation and I wholeheartedly agree with his perspective. I do believe […]
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A Customer Service Leader Worth Following
First off, Happy Boss’s Day! If you have an awesome boss, make sure you’re celebrating them today! This little clip, while quite funny, immediately brought […]
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Customer Service: If You’re Not Getting Out Of Your Chair, You’re Doing It Wrong!
As parents we try to save the “E” word for special occasions. Of course I’m talking about the word “Emergency.” Last week I was sitting […]
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5 Critical Components To Valuable Customer Service
I recently wrote a post on the Phone.com blog defining the word “value,” which is one of our service standards. Value is so important in […]
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Our First Ever @Commbetterblog Meet Up
If you are new to our blog you know we like to occasionally have conversational blog posts. In this post, we will dialog back and […]
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We Won A Customer Service Award…So What
I’m sitting here in my hotel room in New Jersey, approximately 2,500 miles from home with a five pound glass trophy staring me in the […]
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It’s Customer Service Week. Let’s Make Some Memories.
It was on my usual Saturday long run this weekend that I noticed something. As we’ve turned the calendar into October, the mornings are cool […]
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Getting Social @ITExpo
This blog post was originally published on the Phone.com blog. I have been playing the guitar since I was a teenager and one thing guitarists […]
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Pretend Customer Service
I’m going to share a secret with you that only my parents, siblings and wife currently know. When I was a child I had an […]
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MeetUp With Communicate Better Blog
With our most professional demeanor (would you expect anything less?), Jeremy Watkin (@jtwatkin) and Jenny Dempsey (@jennysuedempsey) would like to extend the invitation for YOU […]
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