Jeremy Archives - Page 74 of 84 - Customer Service Life

Channelling Our Inner Jenny

Posted on May 23, 2013 by Jeremy Watkin

This week at Phone.com, we are doing a customer service scavenger hunt and one of the challenges is to take a funny, spirited picture. Jenny […]

Customer Service, Jeremy

Customer Service Nightmares

Posted on May 21, 2013 by Jeremy Watkin

What thoughts go through your head when you hear particularly negative feedback from an employee or customer? Think of the plethora of emotions and feelings […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy

Conference Review: Customer Experience Exchange West Coast

Posted on May 20, 2013 by Jeremy Watkin

I was recently invited at the last minute to attend the Customer Experience Exchange conference by IQPC held in my own back yard. Upon reviewing the website […]

Customer Experience, Jeremy

Coffee and Customer Service: Being Uniquely Awesome

Posted on May 17, 2013 by Jeremy Watkin

In our latest Coffee and Customer Service Hangout, we talk about the importance of celebrating the unique awesomeness in each one of our customer service […]

Books, Coffee and Customer Service, Customer Experience, Customer Service, Jenny, Jeremy

The Awesome Is Spreading

Posted on May 15, 2013 by Jeremy Watkin

We are on a journey at Communicate Better Blog and the destination is complete and total awesomeness at Phone.com. Today, one of our favorite guest […]

Customer Experience, Customer Service, Jeremy, Leadership, Motivation