Identifying Our Customers And Serving Them Better
Last week I attended a webinar entitled “3 Causes of Inattentive Service” conducted by Jeff Toister (@toister) of Toister Solutions. He began the presentation talking […]
Continue reading »I don’t think it’s a stretch to say that most people have at least some awareness about the steroid cloud that has hovered over Major […]
Continue reading »I’ll begin this post with a big “SPOILER ALERT” in case you haven’t seen the movie “Arthur Christmas.” Of course we rented this for the […]
Continue reading »I realize I talk about sandwich shops a lot but this one was too good to pass up. It actually happened at a local sandwich […]
Continue reading »I recently attended a webinar held by GoToAssist (@gotoassist) on the topic of turning our call center agents into “Loyalty Makers.” Presenter Jill Griffin (@jillgriffin) […]
Continue reading »A couple months ago, we received a feedback survey from Alexander, a customer who was frustrated because his Phone service wasn’t working properly. He said […]
Continue reading »Jenny Hi! First off, I have to say that I really enjoy these conversational blogs with you, Jeremy! With all this reading of ” The […]
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Just like late October was the time for my mailbox to be filled with political propaganda, December is the season for catalogs and boxes from […]
Continue reading »Now is as good of a time as any for “Restaurant Rumblings Part 2.” I have another great story to share that happened to a […]
Continue reading »In 2010, NBC aired a sitcom called “Outsourced” that portrayed the life and times of an outsourced call center in India. While the show only […]
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