Leadership Archives - Page 10 of 11 - Customer Service Life

Welcome The Interruptions

Posted on November 20, 2013 by Jeremy Watkin

I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]

Customer Service, Good Customer Service, Jeremy, Leadership, Motivation

Be A Company That People Tell (Good) Customer Service Stories About

Posted on November 6, 2013 by Jeremy Watkin

A colleague shared a bad customer service story with me the other day and it really got me thinking. Before I tell you what I’m […]

Bad Customer Service, Customer Experience, Customer Service, Jeremy, Leadership

Monday Motivation: If You Fall, Get Back Up Again

Posted on October 28, 2013 by Jeremy Watkin

Well I literally had a revelation while running last Saturday. My body became all too acquainted with the asphalt. I was just running along and […]

Jeremy, Leadership, Motivation

A Customer Service Leader Worth Following

Posted on October 16, 2013 by Jenny Dempsey

First off, Happy Boss’s Day! If you have an awesome boss, make sure you’re celebrating them today! This little clip, while quite funny, immediately brought […]

Jeremy, Leadership, Motivation

Lay Down Thy Devices And Communicate Better

Posted on September 18, 2013 by Jeremy Watkin

I’ve been thinking a lot about multitasking since reading a blog post by Jeff Toister entitled “Why Multitasking Hurts Customer Service.” For the longest time, […]

Customer Experience, Customer Service, Jeremy, Leadership

What Would You Do If You Could Not Fail?

Posted on August 19, 2013 by Jenny Dempsey

What would you do if you could not fail? What an important question to ask ourselves to help find just how many limited beliefs we […]

Customer Experience, Customer Service, Good Customer Service, Jenny, Leadership, Motivation

Why Multitasking Hurts Customer Service

Posted on August 15, 2013 by Guest Author

The ability to multitask is often viewed as a critical customer service skill. For example, there are currently over 1,000 customer service jobs posted on […]

Customer Service, Leadership