Leadership Archives - Page 2 of 11 - Customer Service Life

Simple Ways to Leverage Wellness to Improve the Employee Experience

Posted on April 1, 2019 by Jenny Dempsey

This post was originally posted as a featured contributor on ICMI. Eat only healthy snacks at work, lose weight and burn calories through your daily […]

Contact Center, Jenny, Leadership, Motivation

The AvoCAREdo Show Episode #2 Featuring Caylin White

Posted on December 27, 2018 by Jenny Dempsey

When it comes to remote work, many of us picture the ease of lounging on our couches in our PJs while plugging away on our […]

AvoCAREdo, Contact Center, Jenny, Leadership, Motivation

Give the gift of personal growth to your contact center agents

Posted on December 18, 2018 by Jenny Dempsey

We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]

Contact Center, Customer Service, Jenny, Leadership, Motivation

Supporting Your Support Team Starts with YOU Watching this Show

Posted on November 28, 2018 by Jenny Dempsey

Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]

AvoCAREdo, Customer Experience, Customer Service, Jenny, Leadership, Motivation

Unlocking the Past to Help in the Present

Posted on November 19, 2018 by Jeremy Watkin

This article was originally published on the FCR blog on October 26,2018. Click here to read the original. I’m not one of those people you’ll […]

Customer Service, Jeremy, Leadership

4 Best Practices To Incorporate Wellness In Your Workplace

Posted on October 10, 2018 by Jenny Dempsey

This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]

Contact Center, Customer Experience, Jenny, Leadership, Motivation