Give the gift of personal growth to your contact center agents
We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]
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Supporting Your Support Team Starts with YOU Watching this Show
Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]
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Unlocking the Past to Help in the Present
This article was originally published on the FCR blog on October 26,2018. Click here to read the original. I’m not one of those people you’ll […]
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4 Best Practices To Incorporate Wellness In Your Workplace
This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]
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Jenny Dempsey to Speak at ZenDesk Relate Conference
In order to take the best care of others, we must first take the best care of ourselves. @jennysuedempsey When it comes to fostering […]
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Own Your Stuff!
This article was originally published on the FCR blog on August 24, 2018. Click here to read the original. I was driving home the other […]
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Calming the Quit Reflex With Coaching
This article was originally published on June 25, 2018 on the FCR Blog. Click here to read the original. On this recent Father’s Day, my […]
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Right and Wrong
This article was originally published on the FCR blog on June 15, 2018. Click here to read the original. The difference between right and wrong […]
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Eating Your Feelings in Customer Service
The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]
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5 Ways Leaders Can Inspire a Culture of Service
This article was first published as a featured contribution on the ICMI blog on January 30, 2018. Click here to read the original. Right out […]
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