What Keeps Your Employees Ticking?
As I move forward in my leadership journey, I continuously wonder how to keep motivation high for the team. We all know that working in […]
Continue reading »Identifying Our Customers And Serving Them Better
As I move forward in my leadership journey, I continuously wonder how to keep motivation high for the team. We all know that working in […]
Continue reading »Take a long stroll through the vineyards, admire the grapevines, the leaves and clusters of grapes. Depending on where you are, Italy, Spain, Napa or […]
Continue reading »The calendar slides to the first day of the new year. 2014 is upon us, and many wonder what is in store for the world […]
Continue reading »In customer service, it’s our job to make people happy. We’re paid to help resolve issues and keep customers smiling. However, it is impossible to […]
Continue reading »I received a couple Christmas gifts from colleagues this year that really stood out to me. The first was a Rubik’s cube. I was initially […]
Continue reading »I love walking the neighborhood during the holidays and soaking in all of the festivity in the form of the decorations on houses. Who doesn’t […]
Continue reading »Listen here kiddies, life ain’t a bowl of cherries. **Rocks back and forth in rocking chair** And, don’t get me started on customer service. Phsawww! […]
Continue reading »I will preface this by saying that I am not a fan of the holidays: I will say there […]
Continue reading »As I alluded to in a previous post, the Thanksgiving turkey trot is fast becoming a favorite tradition for me. In this most recent rendition […]
Continue reading »I’ve got the blues. The customer service blues. At work, when I’m struggling to resolve a problem for a customer, I’m blue. Out in public, […]
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