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Welcome The Interruptions
I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]
Continue reading »Identifying Our Customers And Serving Them Better
I was sitting at Starbucks this morning, poised to write a blog post that was going to knock your socks off. It was at that […]
Continue reading »Recently, I was lugging my large, heavy suitcase and my 15lb dog in a carrier on my shoulder through a crowded subway station. Carrying the […]
Continue reading »Our customer service expert and friend, Jeff Toister (@toister) of Toister Solutions, says in his book titled Service Failure, “An “attitude anchor” is something that […]
Continue reading »I have grown to love the practice of writing a motivational post as I attempt to set my own mind straight leading into the week. […]
Continue reading »Well I literally had a revelation while running last Saturday. My body became all too acquainted with the asphalt. I was just running along and […]
Continue reading »One of my favorite stages in raising kids thus far is when they are just discovering words. Part of it is that words like “frog” […]
Continue reading »First off, Happy Boss’s Day! If you have an awesome boss, make sure you’re celebrating them today! This little clip, while quite funny, immediately brought […]
Continue reading »As parents we try to save the “E” word for special occasions. Of course I’m talking about the word “Emergency.” Last week I was sitting […]
Continue reading »It’s no secret, ladies and gentlemen, customer service is not an easy gig. I don’t care what capacity of the service industry you work in, […]
Continue reading »It was on my usual Saturday long run this weekend that I noticed something. As we’ve turned the calendar into October, the mornings are cool […]
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