This is my story about having an anxiety attack at work
How are you…really? I mean, REALLY? For 2021’s Mental Health Awareness Month, the National Alliance of Mental Health amplifies the message of “You Are Not […]
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Lessons from the Slow Play
Lately, I’ve been partaking in a variety of different activities in my life that require a bit of a time commitment. These include home improvement, […]
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The best piece of advice to challenge fears when starting a new job
When you start a new job, there are many natural and normal fears that come along with it. Things like: Am I going to be […]
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Rethinking Pain
I’ve written about my falls while running in the past. It’s no secret that I’m a bit accident prone, and I have a fresh, new […]
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There’s Always Something to Complain About
It’s been a busy week. I’m busy at my new job. My wife is working full time after not doing so for several years while […]
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Learning to Consider Others
It’s amazing the customer service insights I gain from raising my kids. We recently moved to a new neighborhood and are thrilled to have multiple […]
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Get extra support this holiday by texting Jenny
Friend and Contact Center Geek, Matt Beckwith, shared this Tweet on December 5th, 2019: How funny – to use a social media channel to connect […]
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Writing is About Paying Attention
Lately I’ve been working to be consistent on a couple writing initiatives that are helping me be more engaged in both life and work. Gratitude […]
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Insight Gained From Pain and Deferred Maintenance
I think it started a year and a half ago when I adopted a husky mix puppy with an incredible gift for pulling, intent on […]
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What I learned about customer service from swimming with sharks
There’s that customer again. You recognize the name lurking in the queue. You’re not supposed to, but you skip their email. You bounce their phone […]
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