Identifying Our Customers And Serving Them Better
This article was originally published on CustomerThink on September 14,2017 as my regular Advisor column. Click here to read the original. As a contact center […]
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I have a bit of a fascination with making stuff — especially food. Last year I learned how to make my own sourdough bread. If […]
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Take a moment to list the variety of things you’ve failed at over the years. I have my list here in front of me. One […]
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For those of us in customer service roles, we’re more than likely working at our desk, on the computer for multiple hours during the day. […]
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I have to admit that I’m a sucker for those Coca-Cola commercials where one person does something nice for someone else and it kicks off […]
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This article was originally published on the FCR blog on July 18, 2017. Click here to read the original. One practice I’ve never really grown […]
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Let’s play a game: Have you ever felt so frustrated with a coworker you want to scream? Have you ever felt so angry with a […]
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There’s nothing like a fine morning commute, filled with congestion and hot coffee spilled on your lap…said no one ever. If you commute to work […]
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It’s time to get fresh, everyone! You’re cordially invited to Fresh Friday, a new day that is going to happen every week at your office. […]
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This article was originally published on the FCR blog on May 30, 2017. Click here to read the original. I had the privilege of attending […]
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