Motivation Archives - Page 7 of 21 - Customer Service Life

3 Lessons from Marathon Número Ocho

Posted on June 9, 2017 by Jeremy Watkin

I recently completed another marathon — the Eugene Marathon. It was my eighth overall but first since moving the Oregon a couple years ago. May 7th […]

Jeremy, Motivation

Rockstars On Your Team (A Musical Post)

Posted on May 30, 2017 by Jenny Dempsey

I had the privilege to present at the International Customer Management Institute (ICMI) Contact Center Expo and Conference last week in Orlando, Florida. And, WOW […]

Customer Service, Jenny, Motivation

On Leading and Following

Posted on April 3, 2017 by Jeremy Watkin

This article was first published on the FCR blog on March 21, 2017. Click here to read the original. I’m not sure which job is […]

Jeremy, Leadership, Motivation

Run-ins with Discipline

Posted on February 15, 2017 by Jeremy Watkin

Discipline isn’t merely about getting things done. It’s also about collaborating with others to get things done. Discipline isn’t just about collaborating, though. It’s also […]

Jeremy, Leadership, Motivation

The Top 5 Reasons Your Employees Stay Put

Posted on February 6, 2017 by Jenny Dempsey

This post was originally published as an article for the ICMI International Customer Management Institute. Understanding why employees stay with your company begins with a very simple […]

Contact Center, Jenny, Leadership, Motivation

Gratitude in the Workplace: Introducing Thankful Thursday

Posted on February 1, 2017 by Jenny Dempsey

I thank Jeremy Watkin for this one. Thankful Thursday began as a way to incorporate gratitude into the workplace during our time working at Phone.com. […]

Jenny, Leadership, Motivation

Disciplined vs. Undisciplined Learning

Posted on January 23, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on January 5, 2017. Click here to read the original. We’ve been enjoying (or not enjoying) piano […]

Jeremy, Motivation

Our Customer Service Resolutions for 2017

Posted on January 17, 2017 by Jeremy Watkin

This article originally appeared on the FCR blog on December 30, 2016. Click here to read the original. Last year I opted to share my […]

Customer Service, Jeremy, Motivation

Forty, Freezing, Fear, and Failure

Posted on January 6, 2017 by Jeremy Watkin

Today was my birthday. The big three nine, which signifies the last year of my thirties. This birthday happened to coincide perfectly with the coldest […]

Jeremy, Motivation