Coffee And Customer Service: Reflections From #CCExpo14

We had the privilege of attending the ICMI Contact Center Expo and Conference this week and had a fantastic experience.  In this hangout, we talk about some of our reflections from the event as we begin to process all that we have learned.

During the hangout, we mentioned the book “The Effortless Experience” by Matthew Dixon.  You will definitely hear more in the coming days about that book as it has skyrocketed to the top of our reading list.

Did you attend the conference?  Please do share some of your favorite takeaways and aha moments with us.  In the meantime, enjoy the hangout and have a fantastic Friday!



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