#CSWeek Is About Quality Time

Our first service standard at Phone.com is Quality. Quality is all about listening to our customers and finding ways to continuously improve the service that we provide.  Naturally, we thought it would a good time to spend some quality time together as a team during this fine Customer Service Week.

On Monday evening, a small group of us stayed after work, ate burritos, and watched a bit of Ron Swanson.  If you aren’t familiar with him from the show Parks and Recreation, watch this clip for some true customer service genius.

The main event of our quality time together was to do a bit of painting.  In this exercise, we painted images of what customer service means to us.  As you can see from the images, we had everything from a happy face wearing a headset, to Trogdor the Burninator–symbolic of some of the crazy issues we face in customer service.


This was a fantastic exercise to sit and paint together and then take some time to share the meaning.  What do they mean?  That’s for us to know and you to find out!  In the meantime, don’t forget to spend some quality time with your customer service teams this Customer Service Week.


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